Not loving your purchase? We definitely don't want you to be disappointed! Please send any feedback to support@russellandhazel.com and we will do our best to make it right!
*Returns will be processed every Tuesday and Thursday*
Items must be in original condition with the packaging intact to be refunded
Please reach out to our support team if any items arrive damaged before sending back to us
Returns must be within 60 days of the order date
We don't currently cover the cost of return shipping
We're not responsible for items delivered to incorrect addresses supplied by the sender- so check that info twice
Personalized/Monogrammed items are not returnable
We will refund your account within 1 business day of receiving it
Shipping costs are not refundable
Include your packing slip or order receipt so that we can identify your order
Items purchased online are not eligible for a refund at our flagship store, any returns would need to be sent to the above address