Orders $50+ Ship Free! See Terms


Shipping + Returns



Spend $50 or more in the contiguous United States and free standard shipping is all yours!

All other rates vary- find out at checkout

Methods & Transit Times

PARCEL SELECT SUREPOST- 1-6 business days

UPS GROUND- 1-5 business days

UPS SECOND DAY AIR- 2 business days

UPS NEXT DAY AIR- 1 business day

INTERNATIONAL- options will vary- find out at checkout

Shipping Notes

All orders ship Monday through Friday from St. Paul, Minnesota. Due to the added precautions with COVID and making sure our staff is safe and healthy processing can take 2-3 business days

Personalized/Monogrammed items take 3-5 business days to process

Orders placed after 8 am CST on Friday will be processed the following Monday/Tuesday (depends on volume of orders we receive over the weekend)

We're not responsible for UPS or USPS shipping delays

Customs fees and duties are the customer's responsibility

UPS can't deliver to PO boxes- a valid street address is required


Need to cancel or make an adjustment? Email support@russellandhazel.com right away and we'll do our best! Unfortunately we're unable to make any changes once an order is sent to our warehouse.


Not loving your purchase? We definitely don't want you to be disappointed! Please send any feedback to support@russellandhazel.com and we will do our best to make it right! 

*Returns will be processed every Monday and Wednesday*

Our Return Policy

Items must be in original condition with the packaging intact to be refunded

Please reach out to our support team if any items arrive damaged before sending back to us

Returns must be within 60 days of the order date

We don't currently cover the cost of return shipping

We're not responsible for items delivered to incorrect addresses supplied by the sender- so check that info twice

Personalized/Monogrammed items are not returnable

We will refund your account within 1 business day of receiving it

Shipping costs are not refundable 

Include your packing slip or order receipt so that we can identify your order

Send returns to: 201 South Main Street, Stillwater, MN 55082

Items purchased online are not eligible for a refund at our flagship store, any returns would need to be sent to the above address