Chris Plantan
(952) 929-9000
cplantan@russellandhazel.com

place an order
+ Order by email: cplantan@russellandhazel.com
+ Order by fax: (952) 929-2212
+ Order by phone toll-free: (888) 254-5837

order requirements
+ $500 opening order minimum.
+ $150 replenishment order minimum.

payment options
+ Visa, MasterCard and American Express.
+ First time buyers must pay by credit card.
+ Net 30 day terms will be granted upon receipt+approval of credit references for all replenishment orders.
+ If prompt payments are not made, all subsequent orders will need to be prepaid by credit card.

shipping details
+ All orders will ship FOB Minneapolis within 24-48 hours upon receipt of order.
+ Our preferred shipping carrier is UPS Ground.
+ Pricing is based on weight and distance. Please call for any special shipping requests.
+ We would be happy to email tracking details by request.

out-of stock items
+ We will take every measure to ship complete. On occasion, however, we are out of stock on certain items due to demand.
+ Unless otherwise requested, we will ship orders as ready and backorder any items not in stock. We will automatically send your backordered items when available.

returns
+ Please inspect your order carefully. Any damaged, defective or incorrect items must be reported to us within 7 days of delivery for credit or exchange.
+ Returns are accepted within 21 days of purchase for a full refund if the product is in original condition with no pricing or labeling attached.
+ Please email dmontague@russellandhazel.com for return information and process. We will not accept any return without a RA number.
+ All shipping and handling fees are non-refundable.

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retailer application form (PDF)

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