Thank you for your interest in becoming a russell+hazel retailer. We value the relationships with our retailers and work hard to see that all of your needs are met. When you complete the application process, you can look forward to continued growth with a strong company, exceptional customer service that has become a hallmark of russell+hazel and a loyalty that encourages a long and mutually beneficial relationship.

You can download the application forms in PDF format. Simply fill out the first page and carefully review the requirements and instructions. Feel free to call us with any questions before returning via fax to (952) 929-2212. We're more than happy to help as you begin this process. Alexandra Gray is our Retailer Relationship Coordinator and will personally walk you through the steps. She can be reached via email at agray@russellandhazel.com or via phone at 952.279.1360 ext. 3 (office) or 612.940.6711 (cell).

Important: Please note that at this time, russell+hazel is only accepting applications from retail storefronts. Home-based businesses and studios do not currently fit the russell+hazel retailer profile. And although russell+hazel does not offer exclusivity to any one geographical area, we are careful to protect retailer relationships by not over saturating a market. Therefore, a geographical market analysis is part of our approval process.

We sincerely appreciate your interest.

(952) 279-1360 Ext. 3
(612) 940-6711
Alexandra Gray
agray@russellandhazel.com

place an order
+ Order by email: 
agray@russellandhazel.com
+ Order by fax: (952) 929-2212
+ Order by phone: 
(952) 279-1360 Ext. 3 or (612) 940-6711

order requirements
+ $250 opening order minimum.
+ $150 replenishment order minimum.
+ Small order charge: orders under $150.00 are subject to a $10.00 handling charge.

payment options
+ Visa, MasterCard and American Express
+ First time buyers must pay by credit card.
+ Net 30 day terms will be granted upon receipt+approval of credit references for all replenishment orders.
+ If prompt payments are not made, all subsequent orders will need to be prepaid by credit card.

shipping details
+ All orders will ship FOB Hudson, WI within 24-48 hours upon receipt of order.
+ Our preferred shipping carrier is UPS Ground.
+ Pricing is based on weight and distance. Please call for any special shipping requests.
+ We would be happy to email tracking details by request.

out-of stock items
+ If we are out-of-stock on an item, our customer care team will contact you and let you know that the item is back ordered and when the expected in-stock date is.

returns
+ Please inspect your order carefully. Any damaged, defective or incorrect items must be reported to us within 7 days of delivery for credit or exchange.
+ Please email orders@russellandhazel.com for return information and process. We will not accept any return without a RA number.
+ All shipping and handling fees are non-refundable.
+ Dated materials cannot be returned.

  

merchandising ideas

tradeshow

representative groups

retailer application form (PDF)

download our 2012 catalog (PDF)