Help with your order
A russell+hazel customer service representative is available to answer your questions. Send us an email or call toll-free at (888) 235-0484 (M-F, 8am-5pm CST). Orders placed after 1:00 pm EST will be processed the next business day. We strive to have domestic orders out within 3 business days. You will be notified if an item is out of stock via email. International orders will vary depending upon shipping method and final destination.  When you place your order we will authorize your credit/debit card for the full amount of the order, this authorization will last up to five (5) business days. Once your order ships your credit/debit card will then be charged.

Return Policy

russell+hazel is happy to offer a refund, exchange or credit for any items that are not completely satisfactory. Returns are accepted within 30 days of the date of receipt. Goods must be returned in perfect, unopened condition in the original shipping box.

Single items purchased in sets cannot be returned individually.

If you have any questions please contact:

Please ship your returns by insured, certified US mail or UPS ground service to the following address:

russell+hazel Returns
220 East Myrtle Street
Stillwater, MN 55082

We will promptly credit your card upon receipt of the returned items and will send you an e-mail confirmation. Shipping and handling on returned merchandise is non-refundable. This return policy is for online orders only. Please contact the russell+hazel Flagship Store for their return policy as it may differ.




If you would like to be added to our catalog mailing list, email us your name, address and zip code.

Follow us!
Add us on Twitter and Facebook and Instagram for product news, links and fun promotions:
Instagram:  @russellandhazel
Instagram:  @russellandhazelstore
for local updates at our Flagship location

Product inquiries
If you have any questions regarding our products, please call us at (888) 235-0484 M-F, 8am - 5pm CST) or email us.

Please direct inquiries to Sacha Hilpisch

Advertising & Alliances
Please submit all proposals for strategic partnerships or online advertising to

 russell+hazel offers exciting and compelling career opportunities in our retail locations. We look for dynamic individuals who have a commitment to exceptional service and quality that matches ours. Our culture supports ownership and empowerment, and provides a challenging foundation that fosters career growth.

Please email resume and cover letter to Rachel Wood at